Matthew,

If UofM library already uses LibAnswers (and you trust the SpringShare admins), you might save money by just adding another queue.  That's what our Special Collections/Archive department has done.  We currently have 6 queues for different departments/needs each with different admins, users and settings.  

Erich


On Wednesday, May 4, 2022 at 09:04, Matthew Adair eloquently inscribed:

> Greetings everyone -
> 
> We're looking at implementing an email ticket system for our Library (well,
> technically we're an archive, despite the name.) We would be interested in
> hearing what systems other institutions are using and their
> experiences with them. Right now, our strongest candidate is LibAnswers
> from SpringShare. So far, most of the other systems we've looked at are
> geared towards IT or Business/CRM.
> 
> As we've been investigating, a couple of  important pieces of context that
> have cropped are:
> 
>    - We are an independent unit at the University of Michigan. A lot of
>    special collections / archives tend to be part of a larger library at their
>    respective institutions, but we are not.
>    - As an archive, we are non-circulating
> Thanks!
> - Matt
> ----
> *Matthew Adair*
> Lead Archivist for Digital Imaging and Infrastructure
> 
> Bentley Historical Library
> 1150 Beal Avenue
> Ann Arbor, Michigan 48109-2113
> 734-647-3537
> http://bentley.umich.edu
> @UmichBentley
> 
> *The Bentley Historical Library acknowledges that coerced cessions of land
> by the Anishnaabeg and Wyandot made the University of Michigan possible,
> and we seek to reaffirm the ancestral and contemporary ties of these
> peoples to the lands where the University now stands.*