I want to thank everyone for these ideas. I will look into these
recommendations more closely. It's also nice to feel some support. This job
has felt kind of isolating at times.

Erica

*Erica Findley (she/her)*
*Systems & Metadata Librarian*
*x80591*
Multnomah County Library
Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm
Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm
multcolib.org <http://www.multcolib.org/>
My pronouns are she/her/hers



On Wed, May 11, 2022 at 2:40 PM Erica FINDLEY <[log in to unmask]> wrote:

> All,
>
> In the past 3 years I have been taking on some System Admin
> responsibilities for our ILS. My area of responsibility is supporting
> Technical Services staff and I do things like troubleshooting,
> configuration, and workflow review. ILS responsibilities are shared by a
> very large team in my library and I am one member of that team.
>
> I feel like I have good technical skills like knowledge of the ILS,
> problem solving, tenacity, and technical documentation.
>
> I am looking for some resources to start helping me develop some softer
> skills like setting priorities, collaboration, training, delegation, and
> internal customer service. I feel like I can do better especially in how I
> support people running in to issues.
>
> I would really appreciate some recommendations from you all for resources
> to help me in these areas.
>
> Thanks in advance,
>
> *Erica Findley (she/her)*
> *Systems & Metadata Librarian*
> *x80591*
> Multnomah County Library
> Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm
> Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm
> multcolib.org <http://www.multcolib.org/>
> My pronouns are she/her/hers
>
>