Dale,

I added the scheduled restarts because we (there were several sysadmins before) were being asked to restart the System Manager almost every morning.  At first it was once a day at 6am (before anyone started working), but then, there were many days where it was needed again by the afternoon/evening.  IIRC, I changed it to every 8 hours, but there were still instances where I needed to manually restart in in between.  At this point, it is set to every 2 hours, and I am *still* asked once in a while to restart it.  

Maybe the ILLiad Manager too-quickly jumps to "needing" a restart of the System Manager as a troubleshooting solution?  I don't know.  It does often seem to resolve the issues though.  

Thanks,
Erich



On Thursday, October 3, 2024 at 10:33, Dale Poulter eloquently inscribed:

> Erich,
> 
> We have been running ILLiad for more than 10 years and it has been one of
> our more stable systems.  The 18 plugins does seem to be rather large (we
> have 4), but I do not think that would be the issue -- assuming these are
> client side plugins and the issue is on the server.  May I ask what has caused
> the need to restart the system manager frequently?
> 
> -Dale
> 
> -----Original Message-----
> From: Code for Libraries <[log in to unmask]> On Behalf Of
> Hammer, Erich F
> Sent: Thursday, October 3, 2024 9:00 AM
> To: [log in to unmask]
> Subject: [CODE4LIB] ILLiad stability?
> 
> Howdy.
> 
> Our ILLiad system seems rather unstable to me as compared with just about
> everything else, and I'm trying to get a sense of whether that is common,
> and/or if anyone has tricks/tips for stabilizing ILLiad.
> 
> First, a disclaimer:  I don't know much about ILLiad.  I manage the Windows
> server it runs on, and the OS and IIS are stable.  I upgrade ILLiad, but that is
> close to the extent of my involvement.  The person who knows the most
> about ILLiad (our "ILLiad Manager") is not a sysadmin, so they only work from
> the interface/client side.  They don't have access to the back-end.
> 
> Because I am not always available, we have set a scheduled task to restart
> the ILLiad System Manager service every 2 hours (because every day wasn't
> enough), and I am still called on every few days to restart it in between those
> times as well.  Every couple weeks, I have to restart the ILLiad Rapid Manager
> or the ILLiad Connection Manager services.  Our Illiad Manager has some
> concerns that it might be related to the 18 addons they are using.  When I
> poke through the (ILLiad and system) logs, I don't see anything that stands
> out as a problem.
> 
> So, I am wondering, is ILLiad really that unstable?  Is 18 addons
> excessive? What are others' experiences with ILLiad and how to make it
> more stable/robust?
> 
> Thanks,
> Erich
> 
>