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CODE4LIB  June 2013

CODE4LIB June 2013

Subject:

Job: Manager, IT Infrastructure and Client Services at Yale University

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Date:

Tue, 11 Jun 2013 20:13:07 -0000

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Library Information Technology

Yale University Library

New Haven, CT

Salary Grade: 25

Requisition: #21569BR

www.yale.edu

  
Schedule: Full-time (37.5 hours per week); Standard Work
Week (M-F, 8:30 - 5:00)

  
The University and the Library:

The Yale University Library, as one of the world's leading research libraries,
collects, organizes, preserves, and provides access to and services for a rich
and unique record of human thought and creativity. It
fosters intellectual growth and is a highly valued partner in the teaching and
research missions of Yale University and scholarly communities
worldwide. A distinctive strength is its rich spectrum of
resources, including more than 15 million volumes and information in all
media, ranging from ancient papyri to early printed books to electronic
databases. The Library is engaged in numerous digital initiatives designed to
provide access to a full array of scholarly information. Housed in 15
libraries, including Sterling Memorial, Beinecke, and Bass libraries, it
employs a dynamic, diverse, and innovative staff of over 500 who have the
opportunity to work with the highest caliber of faculty and students,
participate on committees, and who are involved in other areas of staff
development. For additional information on the Yale
University Library, please visit the Library's web site at
www.library.yale.edu.

  
Position Focus:

Under the supervision of the Library Chief Technology Officer, manages and
monitors the design, development, implementation, and communication of
policies and practices for a sub-unit within the Library Information
Technology department that supports the Yale University Library.

  
Responsible for maintaining a reliable and secure computing infrastructure for
library staff and patrons, including network architecture, as well as identity
and access management, which are strategic initiatives at both the University
and Library levels. Coordinates with Yale ITS on computing infrastructure
issues as needed, including serving on relevant architecture committees.

  
Manages Library IT Support staff. Recruits, trains, and manages a team of
support technicians responsible for delivering expert, efficient, and cordial
computing support to the Library's staff, as well as some specialized patron
systems.

  
Designs and maintains the desktop, laptop, and mobile computing environment
for the Library, including hardware, OS, and productivity software suites that
will be supported. Designs and supports Library audiovisual infrastructure and
architecture; enhancing this infrastructure is one of the Library's current
strategic objectives. Manages a $375K+ equipment budget including a bi-annual
equipment request cycle. Works on special projects as assigned by the CTO.

  
Library IT Client Services is a tier 1, 2, & 3 support organization focused on
interacting with Library customers on a daily basis. We are the first point of
contact for many IT services and our emphasis is on enhancing the productivity
of our customers by providing service as reliably and efficiently as possible.
Our primary objectives include providing great customer service and improving
customer satisfaction.

  
Principal Responsibilities:

1. Reviews and determines staffing needs, job posting requirements, salary
guidelines, and labor agreement interpretations for exempt and non-exempt
staff in one or more functional department of the University.

2. Manages the administrative support needs for exempt and nonexempt staff and
provides recommendations, improvements, solutions and assistance as needed.

3. Manages and monitors technology needs, conducts inventory, and system
requirements for the assigned departments.

4. Develops and prepares budgets, financial forecasts, and financial analyses
and the actual vs. budgeted performance reports for the departments.

5. Manages the use of facilities in one or more departments including office
space, work stations, equipment, and office supplies.

6. Manages administrative support for activities of one or more departments to
ensure timely completion of projects.

7. Manages and coordinates training sessions for assigned departments when new
policies or practices are adopted.

8. Ensures compliance with University and federal regulations as they apply to
the assigned departments.

9. Identifies, plans, and develops administrative policies for the assigned
departments.

10. Assists in reviewing and implements University and departmental policies
as they pertain to the administrative functions of the assigned department.

11. Assesses and makes recommendations regarding staff development and
staffing levels.

12. Monitors, develops, plans, and executes systematic research on user
requirements through such mechanisms as surveys, interviews, focus groups and
competitive analysis.

13. Manages a staff of exempt and non-exempt employees.

14. May perform other duties as assigned.

  
Required Education and Experience:

Bachelor's Degree in related field and 5 years of experience or an equivalent
combination of education and related experience.

  
Required Skills and Abilities:

1. Demonstrated ability to manage, mentor and develop
staff, including technical areas. Demonstrated exceptional customer service
skills. Demonstrated ability to motivate and mobilize a team around shared
goals. Demonstrated project management skills.

2. Advanced skills with contemporary desktop computing technology, including
Mac, Windows, Unix, and Mobile OS, hardware, and software applications.

3. In-depth ability with Active Directory and its components: implementing
group policy, managing computers, organizational units, users, groups,
profiles, software management and deployment.

4. Comprehensive, expert-level ability with desktop operating environments.

5. Demonstrated ability with SQL databases and administering SQL databases.

  
Preferred Education, Experience and Skills:

1. Management experience in a higher education environment.

2. Demonstrated knowledge of BigFix Relevance.

3. Experience with VBScript, Visual Basic, Visual Studio, and Windows Software
Development Kit.

  
Preferred Licenses or Certifications:

ITIL Foundations, Service Now, Microsoft Certifications.

  
Salary and Benefits:

We invite you to discover the excitement, diversity, rewards and excellence of
a career at Yale University. One of the country's great workplaces, Yale
University offers exciting opportunities for meaningful accomplishment and
true growth. Our benefits package is among the best anywhere, with a wide
variety of insurance choices, liberal paid time off, fantastic family and
educational benefits, a variety of retirement benefits, extensive recreational
facilities, and much more.

  
Applications consisting of a cover letter, resume, and the names and contact
information of three professional references should be sent by creating an
account and applying online at http://www.yale.edu/jobs for immediate
consideration - the STARS req ID for this position is
21569BR. Please be sure to reference #21569BR in your cover
letter.

  
Background Check Requirements:

All external candidates for employment will be subject to pre-employment
background screening for this position, which may include motor vehicle and
credit checks based on the position description and job requirements. All
offers are contingent on successful completion of a background check. Please
visit http://www.yale.edu/hronline/careers/screening/faqs.html for additional
information on the background check requirements and process.

  
Yale University is an affirmative action/equal opportunity
employer. Yale values diversity in its faculty, staff, and
students and strongly encourages applications from women and members of
underrepresented minority groups.





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