Product Analyst
OCLC
Dublin Township, Ohio

 Discover. Innovate. Inform. A few words we use to describe a
career at OCLC.

  
OCLC, a worldwide library services organization headquartered in Dublin, Ohio,
is a leader in information technologies and innovative online services. With
office locations around the globe, OCLC employees are dedicated to offering
premier services and software to help libraries cut costs while keeping pace
with the demands of our information-driven society.

  
The Product Analyst is a key contributor in all aspects of the product
planning and development process for WorldShare and EZproxy. This role
provides detailed information utilized in strategic decision making regarding
product development, pricing, positioning, and release. The Product Analyst
must be able to successfully collaborate with team members in Sales, Marketing
and Development to ensure the effective and efficient execution of product
plans.

  
Responsibilities:

  
 Writes user stories
for new features and services as assigned

 Writes functional
requirements and specifications for development

 Verifies whether
development outputs meet functional requirements

 Helps draft and
execute product rollout plans for WorldShare APIs and EZproxy, including
documentation

 Answers first line
product support requests for WorldShare APIs and EZproxy

 Writes reports
covering usage, issues, and trends for WorldShare APIs

 Works with the
EZproxy Community Manager by participating in and leadingEZproxy webinars and
roundtables

 Works with content
providers and other parties to implement new or modified EZproxy database
definitions

  
Qualifications:

  
 Bachelor's degree

 2-4 years'
experience or equivalent expertise

  
 - providing functional troubleshooting and
support

  
 - and/or product, project or program
management

  
 Ability to work
independently, across departments and directly with customers

 Strong analytical
and problem solving skills, especially around compiling and analyzing data

 Strong verbal,
written and presentation skills, especially around targeting messages to
different audiences

  
Desired but not required:

  
 Master's degree

 Demonstrated
knowledge of OCLC products and services

 Experience
administrating and operating EZproxy

 Familiarity with or
experience developing library applications

 Demonstrated
knowledge of applications deployed at academic and public libraries

 Experience as a
e-resources, systems, or web librarian



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